Your privacy is not merely a legal obligation for ong44 — it is a core value we have upheld since the platform was established. Below are the six key pillars of our approach to protecting members' personal data.
High-Level Data Encryption
All personal data transmitted between your device and ong44 servers is protected with 256-bit SSL encryption. This security standard is equivalent to that used by leading banking institutions in Malaysia.
No Sale of Data to Third Parties
Ong44 has never and will never sell, rent, or disclose member personal information to any third party for marketing or commercial purposes without the explicit consent of the member concerned.
Full Control in Your Hands
Ong44 members have the full right to access, amend, or request deletion of their personal data at any time. The application process is straightforward and handled within the specified timeframe.
Secure Data Storage
Member data is stored on servers protected with strict access controls, intrusion detection systems, and regular backups. Only authorised staff have access to that data.
Cookie Use Transparency
Ong44 uses cookies solely to enhance the user experience and analyse platform performance. We clearly inform you of the types of cookies used and how you can manage them through your browser settings.
Immediate Notification in the Event of a Breach
In the event of any security incident affecting member data, ong44 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.
Policy Contents
This Privacy Policy describes ong44's practices for collecting and using information when you use our platform at ong44.pro. By registering or using the ong44 platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully and contact us if you have any questions.
1Personal Information We Collect
When you interact with the ong44 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you during registration, during platform use, and through automated technologies operating in the background.
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account number, deposit and withdrawal records | Financial transactions |
| Technical Data | IP address, device type, browser, operating system | Automatically during use |
| Activity Data | Game history, betting records, session duration | Automatically during gameplay |
| KYC Information | ID card image, identity verification selfie | Account verification process |
Ong44 only collects data that is strictly necessary to provide services to you. We do not collect sensitive information such as biometric data except where required by law for identity verification purposes.
2How We Use Your Information
Every piece of information we collect is used for a specific and legitimate purpose. ong44 does not use your data for purposes unrelated to platform operations without obtaining your prior consent.
- Account management: Create, verify, and manage your member account, including the KYC process required before your first withdrawal is processed.
- Transaction processing: Process deposits, withdrawals, and all financial transactions accurately and securely through integrated payment channels.
- Platform security: Identify and prevent fraud, hacking, money laundering, and other suspicious activities on the platform.
- Customer support: Handle complaints, enquiries, and support requests submitted through ong44 support channels.
- Service improvement: Analyse platform usage patterns to improve the user experience, enhance existing features, and introduce new ones.
- Legal compliance: Fulfil reporting and compliance obligations required by the relevant authorities.
- Marketing communications: Send promotional information, exclusive offers, and platform updates — only to members who have consented to receive such communications.
You can opt out of receiving marketing emails from ong44 at any time by clicking the "unsubscribe" link in any email, or by contacting our support team directly.
3Information Sharing With Third Parties
Ong44 understands how sensitive your personal information is. We do not sell or rent your data to any third party. However, there are limited situations where we need to share certain information with the following parties:
- Payment service providers: Required financial information is shared with recognised payment providers such as FPX, Touch 'n Go, and GrabPay to process your deposits and withdrawals.
- Game providers: Usernames and session data are shared with third-party game providers integrated within the ong44 platform to enable access to those games.
- Relevant authorities: ong44 will disclose required information to law enforcement or government authorities when mandated by a valid court order or applicable law.
- Audit and compliance firm: Independent auditors and compliance bodies appointed by ong44 may access certain data solely for audit and compliance verification purposes.
All third parties involved in processing ong44 member data are required to comply with strict confidentiality agreements and are not permitted to use such data for any purpose other than those specified.
Ong44 will never request your password via email, phone, or any external channel. If you receive such a communication, it is a fraudulent attempt and you should report it to us immediately.
4Security & Data Protection
Protecting members' personal data is a top priority at ong44. We continuously invest in the latest security infrastructure to ensure your information is always kept safe.
The technical security measures and operational practices we follow include:
- 256-bit SSL encryption: All data transmitted between your device and ong44 servers is encrypted using the latest TLS protocol, making it unreadable to unauthorised parties.
- Multi-layered secure servers: Member data is stored in a server environment protected by multi-layered firewalls, an intrusion detection system (IDS), and regular vulnerability scanning.
- Strict access controls: Only specifically authorised ong44 staff have access to member personal data, and every access is recorded in an auditable log.
- Two-factor authentication (2FA): ong44's internal systems use 2FA for all administrative access, and members are also encouraged to enable 2FA on their accounts.
- Periodic penetration testing: ong44 conducts regular security testing by independent cybersecurity experts to identify and address any system vulnerabilities before they can be exploited.
While ong44 takes all reasonable steps to protect your data, account security also depends on your own actions. Use a strong password, do not share your login credentials, and always log out when using a shared device.
5Cookie Policy
The ong44 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session verification and account security. These cookies cannot be disabled.
- Functional Cookies: Store user preferences such as language, display theme, and other settings to improve platform usability.
- Analytics Cookies: Gather statistical information on how members use the platform to help us understand which areas need improvement.
- Performance Cookies: Helps us identify technical issues and monitor platform performance to ensure a smooth gaming experience.
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect certain functions on the ong44 platform.
6Your Rights as an ong44 Member
As a member of the ong44 platform, you have important rights regarding your personal data. ong44 fully respects and facilitates the exercise of these rights:
To exercise any of the above rights, please contact the ong44 support team via live chat or email at [email protected]. We will process your request within 14 business days.
7Data Retention Period
Ong44 retains member personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are our data retention guidelines:
- Active account data: Retained for the duration your account remains active plus the minimum period required by anti-money laundering laws.
- Financial transaction records: Retained for a minimum of seven years in accordance with applicable accounting and financial legal requirements.
- Support communication logs: Retained for two years from the date of last interaction for reference and service quality purposes.
- Closed account data: After an account is closed, personal data will be deleted or anonymised upon expiry of the mandatory retention period.
- Marketing data: Deleted immediately upon your withdrawal of consent to receive marketing communications.
8Third-Party Links & Platforms
The ong44 platform may contain integrations with third-party game providers and payment services. Each provider has its own privacy policy governing how data is used within their platform.
Ong44 is not responsible for the privacy practices or content of third-party platforms integrated within our ecosystem. We recommend reading each provider's privacy policy before using their services. Nevertheless, all providers we select have undergone a rigorous security and compliance screening process prior to integration with the ong44 platform.
9Changes to This Privacy Policy
Ong44 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data. Any amendments will take effect as soon as the latest version is published on this page.
For material amendments — that is, changes that significantly affect how we use your data — ong44 will notify members via email or in-platform notification at least seven days before the amendment takes effect.
We encourage you to review this Privacy Policy page periodically. The "Updated" date shown at the top of this page will always reflect the date of the latest version of this document.
10Contact Us Regarding Privacy
If you have any questions, concerns, or complaints about how ong44 handles your personal data, our Data Protection Officer team is ready to assist. We take every privacy enquiry seriously and strive to provide a comprehensive response within the stipulated timeframe.
- Privacy email: [email protected] (state "Privacy Inquiry" in the email subject line)
- Live chat: Available 24 hours a day, 7 days a week via the chat icon within the ong44 platform
- Response time: Within 3 business days for general enquiries; 14 business days for formal data rights requests
We value your trust in ong44 and are committed to ensuring your privacy is protected at all times.